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Wednesday, September 14, 2016

Galaxy Note 7 recall: Everything you need to know about returning and exchanging your phone If you have a Samsung Galaxy Note 7, you need to read this now.



What is the Galaxy Note 7 recall about?

Samsung voluntarily recalled its Galaxy Note 7 phone when some buyers noticed a major battery flaw that caused the phone to explode and sometimes burst into flames, damaging property and leaking dangerous chemicals.

Shortly after Samsung's recall, the US Consumer Product Safety Commission (CPSC) made the recall official, in part due to an appeal by Consumer Reports. That means the phones can't be sold in the US (other countries may follow suit). Certain airlines are blocking use of the phone onboard planes as well. Although Samsung says a small number of devices experienced a problem -- initially 35 of an estimated 2.5 million made -- the nightmare keeps worsening with new reports of explosions. When pressed how many total cases have been reported, Samsung told CNET, "We have no additional information to share about this at this time."

Is it dangerous to keep using my phone? Is it possible that my Note 7 will spontaneously combust?

Yes. Instances of fire and bodily harm are still coming to light. If you own a Note 7, you should power it down immediately and seek to exchange or replace the phone (see below).

Really, though, it feels fine.

You really need to return the phone. Turn it off. Now.

What should I do if my phone catches fire?

If you can, douse the flames with a fire extinguisher or baking soda. Water will help, too (if the phone isn't plugged in). If you don't have those items, try to (safely) move it to a non-flammable surface and let it burn out.

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